No Refund Policy

All sales of digital products are final, with no exceptions. Due to the nature of our digital products (NinjaTrader 8 addons / indicators / strategies), we do not offer refunds once a purchase has been completed and download links have been provided.

When you purchase a digital product from Steady Turtle Trading, you receive access to downloadable files. Since these digital assets can be downloaded and copied, we cannot accept returns or provide refunds under any circumstances.

This policy aligns with our Terms of Service, which explicitly states that all purchases are final and non-refundable.

Our indicators are designed to work with standard NinjaTrader 8 installations. However, we recognize that individual computer environments and NinjaTrader configurations can vary significantly. By purchasing our products, you acknowledge:

• Installation success depends on your local NinjaTrader environment and computer setup
• While we provide basic installation instructions and troubleshooting support, we cannot provide extensive technical support for issues related to your specific NinjaTrader configuration
• We are not responsible for compatibility issues with custom or modified NinjaTrader installations
• Technical issues related to your specific computer environment fall outside our support scope

We recommend ensuring your NinjaTrader installation is functioning properly before purchasing our indicators.

As stated in our Terms of Service, all purchases are final and non-refundable under any circumstances. This includes but is not limited to:

• Dissatisfaction with the product
• Technical issues related to your NinjaTrader installation or computer environment
• Compatibility issues with your specific setup
• Changes in personal circumstances

We encourage you to carefully review product descriptions and requirements before making a purchase. If you have questions about compatibility or functionality, please contact info@steady-turtle.com before completing your purchase.

To ensure the best experience with our products, we recommend:

• Verifying your NinjaTrader 8 installation is up-to-date and functioning properly
• Reviewing our product documentation and system requirements before purchasing
• Contacting us with specific questions about compatibility prior to purchase

If you have questions about whether our products will meet your specific needs, please contact info@steady-turtle.com before completing your purchase.

Our customer support includes:

• Basic installation guidance for our indicators
• Assistance with indicator-specific settings and configurations
• Clarification on indicator functionality and features

Our customer support does not include:

• Troubleshooting general NinjaTrader installation or configuration issues
• Resolving conflicts with third-party indicators or tools
• Providing training on how to use NinjaTrader
• Trading advice or strategy development

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services after such changes constitutes your acceptance of the new terms.

If you have any questions about our Return & Refund Policy, please contact us:

Email: info@steady-turtle.com